Refund policy

We want you to be completely satisfied with your purchase. Please read the information below carefully before placing your order.

Faulty or Damaged Items

In the unlikely event that your item arrives damaged, faulty, or not as described, please contact us as soon as possible at contact@morleysmusic.co.uk, providing your order number and, where possible, photographs of the issue.

Once we have reviewed the information, we will arrange the return of the item at our expense. Upon receipt and inspection of the returned item, a full refund will be issued to your original payment method. Refunds will be processed promptly, although the time taken for funds to appear in your account may vary depending on your payment provider.

International Orders, Taxes & Duties

All orders shipped outside of the United Kingdom may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country. These charges are not included in the purchase price or shipping costs and are the sole responsibility of the customer.

By placing an order for delivery outside of the UK, you acknowledge and accept that additional charges may be payable before your parcel can be delivered. We are unable to accept returns, issue refunds, or process order cancellations where a customer refuses to pay applicable customs charges or was unaware that such charges would apply.

Should a parcel be returned to us due to unpaid customs fees, any costs incurred as a result of the return may be deducted from any credit or exchange value offered at our discretion.

If you decide that you no longer wish to keep your purchase, please contact us within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn.

Be in the same condition in which it was received.

Include all original packaging, tags, accessories, and documentation.

Be free from any marks, damage, odours, alterations, or signs of use.

Be in a condition that allows it to be resold as new.

Once the item has been received and inspected, we will be happy to offer either:

An exchange for another item of equal value.

A store credit voucher to the value of the returned item.

Customers are responsible for the cost of returning change-of-mind purchases and for ensuring that returned items are packaged securely and sent using an appropriate tracked and insured service where necessary.

Return Approval

All returns must be authorised by us before being sent back. Returns sent without prior contact may be delayed or refused. We reserve the right to reject any return that does not meet the conditions outlined in this policy.

If you have any questions regarding your order or our returns process, please contact us and we will be happy to assist.